Our Shared Commitments

Your healing session is reserved exclusively for you. Because we do not rush our treatments, a last-minute cancellation means another patient who might be in pain misses the chance to receive care.

• 24-Hour Notice: If your plans change, please let us know at least 24 hours in advance so we can comfortably offer that opening to someone else.
• Late Adjustments: We understand that life happens—especially when traveling. For cancellations made with less than 24 hours' notice, a 50% fee may apply to help support our practitioners who have set aside their time for you.
• Group & Mobile Outcalls: For specialized Premium Home Services or Group Bookings, we kindly request a 48-hour notice window for any modifications.

To enjoy the full depth of your session without feeling rushed, we recommend arriving 10 to 15 minutes before your scheduled appointment. This gives you time to wind down, enjoy a warm cup of herbal tea, and chat through your pulse and tongue diagnosis.

Our space is designed for deep nervous system decompression and physical recovery. We invite you to disconnect from the busy world outside during your visit:

• Unplug & Relax: We kindly ask that you switch mobile phones and electronic devices to silent mode upon entering the clinic.
• Quiet Spaces: To protect the deep meditation of other patients undergoing acupuncture therapy, please maintain soft tones in the common areas.
• What to Wear: Loose, comfortable clothing is ideal so we can easily access acupuncture focus points on the arms, legs, or back.

Your well-being is at the heart of everything we do. Excellent care starts with open communication:

• Please share any updates regarding your health, recent surgeries, pacemaker implants, or if you take blood-thinning medications.
• Pregnancy Care: If you are or suspect you might be pregnant, please let us know. Acupuncture is wonderful during pregnancy, but certain points are completely avoided for your safety.
• If you are feeling unwell with a fever or an infectious illness, please contact us so we can safely and comfortably rearrange your appointment for a better day.